Supporting our pharmacy customers in the next few months
As we approach into the Winter months we are cutely aware of the huge challenges facing community pharmacy – this year more so than ever before.
The traditional ‘Winter pressures’ have been dramatically increased with the presence of COVID-19 in our communities and the spectre of Brexit looming on the horizon. Already there are shortages of the ‘flu vaccine and a return to lock down sees long queues outside pharmacies, incessant phone calls and occasionally frayed tempers from members of the public.
We have been working hard to do as much as we can to help our pharmacy customers – with extra systems, on-line training, and our two mobile apps all designed to help you care for your patients and run your business.
With this in mind, we are pleased to announce that we have increased our teams of Engineers and Customer Services, so that we can continue to offer high levels of service and support in these uncertain times. McLernons prides itself on our localised and personalised service, with our teams of trainers and engineers assigned on a regional basis so that over time you get to build real relationships with them. During Lock down our teams will increasingly switch to remote and online support. Please remember to leave a message with your name and number if you are unable to speak directly to a member of our Customer Services team, and someone will call you back. If you phone from a mobile and do not leave a message, our system has no way of recording your calls.
We know that these next few weeks and months will once again place unprecedented pressures on community pharmacy, and we want to assure you that are working hard to support you.