Everyone at McLernons, in every team and every department, understands the importance of our products to the smooth running of your pharmacy.
Our systems perform ‘business critical’ functions and any downtime needs to be limited because of this. We also understand that any upgrades or programme changes need to be communicated clearly and quickly and that they must not impact on the time it takes you to fulfil a prescription.
We pride ourselves on our award-winning teams of Trainers, Engineers and Customer Service Advisors, who will always go the extra mile to ensure that your business runs smoothly and efficiently.
Our focus is always on the ease of transition for any pharmacy to McLernons. This process starts with a consultation with our sales team to identify and ensure the clients’ unique requirements are met and the appropriate software modules enabled to maximum business efficiencies. Our teams draw up a manageable timetable for installation that works for you, our engineers will ensure there is minimal disruption during opening hours, with our trainers on hand to guide you and your staff throughout the process.
In addition, we very much see our trainers as your own business consultants, able to advise on how best to apply the functionality of our systems on an individual basis so that your business gains maximum benefits.
This includes providing advice and guidance on a number of IT-related issues, such as your security provision, off-site back-ups of data, remote updates, etc, as well as guidance on our partners’ products.
You really get the feeling that everyone in McLernons cares
When we started out as Pharmacy owners in 2017 the help and support we received from trainers, engineers and the helpdesk was fantastic and still continues to be. You really get the feeling that everyone in McLernons cares as much about our business as we do!
Castle Pharmacy, Waterford